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The latest WiFi-marketing tactic? Chatbot-enabled surveys on WiFi sign-on pages – Marketing Land


Wifi-marketing can be an effective practice for brands with physical locations, and it might be getting smarter. Bespoke, a Japanese artificial intelligence developer, announced Tuesday that the company has launched its AI-enabled WiFi chatbot in the United States. Bespoke’s technology is generally used by brands in the travel and hospitality industries.

Why we should care

Digital marketers use all kinds of tactics to engage with customers; WiFi engagement platforms like Aislelabs can be used to develop personalized experiences and deliver updates to visitors. For brands more interested in strictly collecting WiFi data, platforms like Gazelle offer solutions to deliver WiFi to customers and data to the marketers. And considering most places have WiFi, it’s an accessible means for engagement for both consumers and digital marketers.

Location-based marketing is hot right now. Artificial intelligence is heavily influencing the martech landscape. Combining the two could have a lasting effect on digital marketing. chatbots, among other LBM strategies, digital marketers who execute AI chatbots at physical locations — and do it well — will undoubtedly cause a shift in consumers’ expectations for brand interactions.

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Jennifer Videtta serves as Third Door Media’s Senior Editor, covering topics from email marketing and analytics to CRM and project management. With over a decade of organizational digital marketing experience, she has overseen digital marketing operations for NHL franchises and held roles at tech companies including Salesforce, advising enterprise marketers on maximizing their martech capabilities. Jennifer formerly organized the Inbound Marketing Summit and holds a certificate in Digital Marketing Analytics from MIT Sloan School of Management.

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