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ICYMI – Chatbots and HIV Communications: What You Need to Know | HIV.gov

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Advancements in AI, machine learning and natural language processing have allowed companies to start interacting with customers through the use of chatbots. Chatbots are now able to have human-like conversations and provide customers with valuable information. Chatbots show potential to help improve HIV communications by helping users find information on a website, answering questions about HIV, providing information about HIV testing and available clinics, and offering customer service.

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