Home Artificial Intelligence Choosing the right platform for chatbot development: UX/UI perspective

Choosing the right platform for chatbot development: UX/UI perspective

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AI-based chatbots are gaining interest and are being integrated in over 80% of businesses. The use of Natural Language Understanding (NLU) and Natural Language Processing (NLP) is making chatbots get more intelligent and human-like. However, these technologies still have some limitations that enable high-quality interactions with users. An investigation in the UX/UI capabilities of different platforms revealed the most interesting and common UI elements present in most platforms.

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