Bowmanville Hospital has introduced the Personalized Predicted ED Wait Times, a pilot initiative that is the first of its kind in the province.
It will tell patients in the emergency department (ED) how long they are expected to wait to see a physician.
Using artificial intelligence, the system predicts individual wait times by considering a person’s health status, acuity and factors including the number of health professionals available, how many patients are in the ED, the urgency of all patients’ needs, and the time, day and season. Lakeridge Health is the first Ontario hospital to introduce an individual predicted wait time.
Updates on predictions are then provided every 15 minutes on a display screen in the waiting area.
“Improving the patient experience in our emergency departments is a key priority for Lakeridge Health,” said Susan deRyk, Interim President and CEO. “Through regular consultations with patients, results of real-time patient and family surveys and community feedback, people have told us that it is important to know what to expect during an emergency room visit. This system will provide important information about access to services to empower people with the information they need during their care and treatment in the emergency department.”
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